We're now on ServiceMagic

We were just accepted on ServiceMagic which is a website for homeowners who need a contractor to work on their home. They do a lot of checking on businesses before they are placed on the site including background checks on the company officers, a check with customers to see how they've been treated, verify insurance, and check for the proper licenses to make sure they only have reputable companies listed. Needless to say, we passed with flying colors. We are getting quite a few new customers from the site and hope it helps promote our new plumbing division.

2009 BEGINS

The new year brings new goals and hopes. Well....it's time for the numbers game.
Working to see what we are doing wrong and what we are doing right. This year we are going to get our employees more involved in making sure we are going in the right direction. Besides that we are looking forward to expanding with our new "E-Store" on our website and greater product choices for our customers. Keep in mind, we have a focus on giving our Customers the most we can give in quaity products and services.

Happpy New Year!

Wishing you and your families a Happy and Healthy New Year 2009!

April

Merry Christmas!

Wishing all of you a safe and Happy Holiday! ~ April ~

BRRRRRR

This is Dan. Cold, cold, cold. Guys are really busy keeping our customers warm and comfortable. It's probably the economy...but it's hard to believe how many people are trying to fix their own equipment to save money, or because they don't have any money, and end up with a real mess. It's also amazing how many people have had their equipment replaced by companies who are no longer in business today. Have to feel sorry for them. On another note, if I don't have time to put on another note before Thursday........MAY YOU AND YOUR FAMILY HAVE A VERY MERRY AND WONDERFUL CHRISTMAS!

Proud of the website updates.....

This is Dan. Doesn't April do a great job updating our website? She even added a touch of "Christmas". Notice the picture of our "Office Staff" on this blog? If you visit our "Meet our Team" area on the website you will find pictures of our newest additions, Alex and Kim, who have proven to be valuable assets. They are working hard to make sure we are taking care of our existing customers well by calling each and every one of them. If you are one of our existing you can expect one of them to be calling you in the future. That may take some time since we have over 40,000 of you. We have tightened our belts extensively around here to give our customers the best values for the least investment. That's not easy to do in this economy. Let us know what you think of our blog and what you would like to see on it.

Merry Christmas!

Thanks for your comment Tony!
April

Training does help....

This is Dan. Lots of York training sessions in-house today for our employees. It's important to insure our customers are given the best choices and that we have the knowledge to help them make great choices. It's important we ask plenty of questions to qualify their needs. It's amazing that only about 20% of the H.V.A.C. companies do a total heat loss and gain on their customers properties. I'm certainly glad we are part of that 20%

The party was so fun, I think I am still laughing about a few things the comedians said. I must say, the "balcony seats" were the best, haha. April

Party....

This is Dan. Good time at the Christmas party. We all went to the comedy club and watched a few comedians. The main attraction was Ward Anderson. We enjoyed a buffet supper and a few drinks with lots of laughs. Twenty three attended.

Just for laughs today

Customer Service

This is April. I am so happy that so many customers call in and ask for me. We have never met, yet they trust me so much. It would be nice to put a face with a name more often. So, if you are reading this and get a chance to stop by our office, please do!